Is there any way to test connectivity with a debug mode or test client? I'm also sure I had this many moons ago with another client and it just started working later. As I can connect to the servers and ports given, I doubt that, but. Of course, iDrive have been suggesting its at my end blocking it. The scripted responses are also shocking on here!
CANNOT SAFELY REMOVE IDRIVE EXPRESS SOFTWARE
However, no facts, no information, and 36 hours down on paid-for backup software is shocking. I had an online chat on Sunday, got nowhere, call logged. (Proves firewall isn't blocking if nothing else!) * Checked and checked connectivity over shown ports to all IPs given, and connection from me to those ports works fine. * Server is hosted in Rackspace if that matters * AV is not blocking anything (Sophos corporate), web filtering off. * Firewall allows all outgoing traffic and not been touched in 6mths+ * Windows firewall is off (always is as behind external firewall) * I have removed the client, cleaned settings data, cleaned all keys etc, reinstalled the client, same issue. * Another iDrive account that works fine also gets the same error on the client Also, on another machine on another location, it works fine. * The username/password is correct - logs into web portal fine. I've logged out of the client, and cannot log in "Unable to connect, try again". Since then, the backups do not work suggesting internet connection issue. Sunday 22 May, server had latest updates applied, iDrive client updated, and rebooted.
One customer, single machine (Server 2012R2), doing file only backup on iDrive daily - working perfectly. I'm an independent IT consultant, and many many of my customers are on iDrive as usually it just works.
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